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New Way to Receive Packages: Virginia Tech Package PickUPP

Intelligent Package Locker at Virginia Tech

Updates – Package and Mail Deliveries

Sept. 19, 2020 - Operating hours this weekend
War Memorial:
Saturday, Sept. 19: Closed
Sunday, Sept. 20: Closed
Monday, Sept. 21: 8:30 a.m. - 4:15 p.m.
Tuesday, Sept. 22: 8:30 a.m. - 4:15 p.m.

Owens Mail Facility:
Saturday, Sept. 19: Closed
Sunday, Sept. 20: Closed
Monday, Sept. 21: 8 a.m. - 7 p.m.
Tuesday, Sept. 22: 8 a.m. - 7 p.m.

Sept. 11, 2020
Departmental mail and packages:
 Due to national and regional backlogs of USPS mail, departments may experience delays in receiving mail on campus.

Mail Services will process and deliver mail as quickly and efficently as possible when it arrives and thanks the Blacksburg campus community for their patience.

Departmental mail questions may be directed to mailservices@vt.edu or 540-231-6909.

Residential packages:
The War Memorial package retrieval center will be open for package pickups this weekend:
Friday, Sept. 11 - 8 a.m. - 4:45 p.m.
Satuday, Sept. 12 - 8 a.m. - 4:45 p.m.

Thank you to all students for retrieving your packages promptly this week.

Sept. 8, 2020
Mail Services is expecting thousands of new packages to arrive on campus this week, including an enormous amount of Amazon packages. Everyone has a role to play in the package delivery process. 

Here are 4 things to consider when it comes to package deliveries:

1. Pick up packages prompty: 
Many packages have been waiting for students to pick up since mid-August. Retrieving your packages quickly upon receiving the "package is ready" email plays an important part in reducing the overall package backlog. Currently, there are 2,000 packages ready for students to retrieve.

War Memorial Hours:
Tuesday, Sept. 8: 8 a.m. - 4:45 p.m.
Wednesday, Sept. 9: 8 a.m. - 4:45 p.m.
Thursday, Sept. 10: 8 a.m. - 4:45 p.m.
Friday, Sept. 11: 8 a.m. - 4:45 p.m.

Owens Mail Center Hours:
Tuesday, Sept. 8: 8 a.m. - 7 p.m.
Wednesday, Sept. 9: 8 a.m. - 7 p.m.
Thursday, Sept. 10: 8 a.m. - 7 p.m.
Friday, Sept. 11: 8 a.m. - 7 p.m.

2. Medication: Please consider having your medication filled at Schiffert Health Center or a local pharmacy. Many local pharmacies also deliver to campus. Click here for more information around sending and receiving medicine in the mail.

3. Care packages: Hokie loved ones should consider using a local provider to deliver cakes, cookies, or other special treats.

4. Toiletries, school supplies: Consider shopping local in Blacksburg for these items. Many local stores offer grocery, toiletry, and food delivery services.


Sept. 4, 2020 - Receiving mail in isolation/quarantine

Click here 
for more information.

Package delivery updates, including new guidance around medicine deliveries and prescriptions

Click here for medicine deliveries information. Students are encouraged to fill prescriptions at Schiffert Health Center pharmacy or at another local pharmacy in Blacksburg to avoid delivery delays.


Over 9,000 packages have been retrieved since Sunday, Aug. 30. Thank you to students for picking up packages promptly and for your continued patience.

As a reminder, due to physical distancing, only the student, will be able to enter War Memorial Hall to retrieve their package.


War Memorial Hours:

  • Friday, Sept. 4 – 8 a.m. – 4:45 p.m.
  • Saturday, Sept. 5 – 8 a.m. – 4:45 p.m.
  • Sunday, Sept. 6 – Closed
  • Monday, Sept. 7 (Labor Day) – Closed

Owens Mail Hours:

  • Friday, Sept. 4 – 8 a.m. – 7 p.m.
  • Saturday, Sept. 5 – Closed
  • Sunday, Sept. 6 – Closed
  • Monday, Sept. 7 (Labor Day) – Closed


Sept. 2, 2020

Since Sunday, Aug. 30, over 5,000 packages have been processed by Mail Services and picked up by students. The department is working through approximately 2,000 more packages that will be processed and readied for pickup by students over the next few days.

Additional updates:

  • USPS: USPS mail and packages continue to be processed and distributed on campus promptly without significant delays;
  • Amazon packages: Across the entire region, including Virginia Tech, Amazon package deliveries continue to be significantly delayed;
  • Pick up packages promptly: Students should continue to retrieve packages as soon as they can upon receiving their ready email to accommodate the influx of new packages arriving each day.

War Memorial Hall and Owens Mail Center hours this week (subject to change – hours will be updated on the Mail Services homepage)

To assist students, the War Memorial and Owens Hall package pickup centers will be fully staffed and open the following days and hours this week.

War Memorial Hours:

  • Thursday, Sept. 3 – 8 a.m. – 4:45 p.m.
  • Friday, Sept. 4 – 8 a.m. – 4:45 p.m.
  • Saturday, Sept. 5 – 8 a.m. – 4:45 p.m.
  • Sunday, Sept. 6 – Closed
  • Monday, Sept. 7 (Labor Day) – Closed

Owens Mail Hours:

  • Thursday, Sept. 3 – 8 a.m. – 7 p.m.
  • Friday, Sept. 4 – 8 a.m. – 7 p.m.
  • Saturday, Sept. 5 – Closed
  • Sunday, Sept. 6 – Closed
  • Monday, Sept. 7 (Labor Day) – Closed


The Mail team continues to adapt its operations to best serve the student community and thanks students for their patience.

Sept. 1, 10 a.m.
Over 1,500 packages were picked up again at War Memorial Hall on Monday, Aug. 31. It will take the coming days to work through the delays. Thank you to the university community for their patience. Mail Services appreciates the support of the Hokie community.

Aug. 31, 9 a.m.
Over 1,500 packages were retrieved by students at War Memorial on Sunday, Aug. 30. A big thanks to students who continue to pick up packages promptly and to the Mail Services team for their hard work.

Aug. 30, 2 p.m.
Students will continue to receive emails when their packages are ready to be picked up at War Memorial Hall. War Memorial will be open every day from 8 a.m. to 5 p.m. (including today, Sunday, Aug. 30).

Please bring a dolly or cart if you are expecting a large package or multiple packages. There will be a limited number of dollies available to check out. Only the student recipient may enter to pick up packages.

Thank you to all students for retrieving packages promptly and following public health guidelines by physical distancing and wearing face coverings.

Students picking up packages at War Memorial

Aug. 29, 6 p.m.

The Mail Services team has worked throughout the weekend to set up its temporary large-scale package retrieval location and supporting infrastructure in War Memorial Hall. Package pickup will begin in War Memorial Hall (rear gym - entrance sign will be marked), tomorrow, Sunday, Aug. 30. Students will begin receiving emails that their packages are ready to be retrieved at this location starting Sunday, Aug. 30. Students should wait to receive the email before visiting War Memorial.

Mail Services continues to work with its vendor throughout the weekend to resolve system IT issues at the Package PickUPP lockers.

Mail Services thanks the campus community for their continued patience and shares its gratitude for all of its hardworking employees who have worked diligently throughout the weekend to serve the university community.

War Memorial Gym package retrieval setup
War Memorial Package PickUPP.

Aug. 28, 2:30 p.m.

Packages continue to arrive today at the Graduate Life Center and Owens Mail Facility. Thank you to all those students who have received emails to pick up their packages and have retrieved them promptly.

Mail Services is currently working to transition packages from its South Main Street facility to War Memorial Hall on campus. As soon as the transition and associated infrastructure are in place, students will begin receiving email notifications that their packages are ready to be picked up at War Memorial. This could be soon as this weekend (Aug. 28-30).

Thank you for your continued patience.

Aug. 28, 10 a.m.
Due to ongoing national shipping delays, the extensive volume of packages arriving on campus, and vendor system issues impacting Mail Services’ package delivery infrastructure, residential students may continue to experience package delivery delays.

Mail Services shares students’ frustration and remains dedicated to ensuring packages are delivered as quickly and efficiently as possible. The department’s IT vendor is on campus, working around-the-clock to resolve the technical issues.

Next steps – students expecting a package:

Wait for the email denoting that a package is ready for pickup. The email will list the specific location to pick up the package and directions for retrieving. These locations include:

  • Graduate Life Center at Donaldson Brown (GLC) – first floor: Monday – Friday, 8 a.m. – 7 p.m. (beginning Monday Aug. 31, the GLC location will switch to War Memorial);
  • Owens Hall 23: Monday – Friday, 8 a.m. – 7 p.m.; or
  • War Memorial – (entrance will be marked by signage) – Monday – Friday, 8 a.m. – 5 p.m.

Students are asked to retrieve packages within 24 hours.

The latest updates around delivery service will be shared as they are available on the Mail Services homepage at https://mailservices.vt.edu and via Campus Notice in VT News.

High priority packages, such as medications, will continue to be given precedence. These packages will be picked up in Owens Hall 23 after a student receives the ready email.

Mail Services sincerely appreciates the campus community’s patience through these delays.