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Package PickUPP FAQs

Receiving Packages

Please pick up your package within 24 hours. Once you receive the email that your package has arrived on-campus, it will be ready for pickup the following business day at a PickUPP location. In most instances, the PickUPP will be located in close proximity to your residence hall. After 7 days packages not picked up will be returned to sender.

The package will be relocated to Owens PickUPP or GLC (Graduate Life Center) PickUPP for your retrieval. You will receive an email that the package has been relocated. After 7 days packages not picked up will be returned to sender.

The lockers are accessible 24/7. Owens Hall and GLC PickUPPs are open Monday - Friday, 8 a.m. - 7 p.m.

Please follow the directions in the email you received which will designate a locker set and kiosk number.

Once at the lockers, tap screen, select pickup, and scan your Hokie Passport. The locker holding your package will open automatically.

Retrieve your package and close the locker door.

It’s that easy! 

Residential Mail Services utilizes the Star Rez system. Students may self-identify as needing accommodations in Star Rez. This could include receiving packages in the lower locker banks, requesting all packages be received at Owens PickUPP, GLC PickUPP, or other special delivery requests (i.e. medication delivery preferences). Further accommodations may be arranged by contacting ssd@vt.edu or 540-231-3788 who will coordinate with Mail Services.

While the PickUPP lockers have slots to fit a range of package sizes, you may receive an email to pick up your package at the Owens PickUPP or the Graduate Life Center PickUPP.

Please email studentpackage@vt.edu for PickUPP questions and mailservices@vt.edu for all other inquiries.

Mail Services will sign for the package upon its arrival on campus. Then it will flow to the PickUPP lockers.

No. All packages will flow through the Package PickUPP system.

Please bring the package with return label or label attached to Owens Hall Room 23, Monday - Friday, 8 a.m. - 7 p.m.

Students will receive an email when an envelope, letter, or magazine is ready for pickup at Owens Hall 23. The mail facility is open Monday - Friday, 8 a.m. - 7 p.m.

Sending Packages and Mail to Campus

Please address the package or mail following the sample address below:

Student’s full name
Residential hall name, Rm XXXX
Street number and street address
Blacksburg, VA 24061-(+ four codes that are specific to each building)

The student’s address should not have “Virginia Tech” included. This actually slows down the delivery.

If the student’s full name is not included in the address, the mail or package will be returned to the sender.

PDF of residential addresses to print

On Campus Student Move In

USPS mail (letters, envelopes, magazines, etc.) go to Owens Hall Room 23 for pickup. 

Students will receive an email when their mail is ready to be picked up. Mail can be picked up in Owens Hall Room 23, Monday - Friday, 8 a.m. - 7 p.m.

Mail is delivered to Owens Monday - Friday. Please bring Hokie Passport with you when retrieving mail.

Sample Address:

Student’s full name
Residential hall name, Rm XXXX
Street number and street address
Blacksburg, VA 24061-(+ four codes are specific to building)

The student’s address should not have “Virginia Tech” included. This actually slows down the delivery.

If the student’s full name is not included in the address, the mail or package will be returned to the sender.

PDF of residential addresses to print

For students needing to mail a stamped envelope or prepaid package, stamped and prepaid items can be dropped off at Owens Hall Room 23  by 12 p.m. for same day shipping, otherwise it will ship the following day Monday through Friday.

The university maintains several different addresses for residence hall students: local, permanent, and guardian. These addresses come from the admissions application. Student Affairs updates and maintains the local (residence hall) address for residence hall students. It is the responsibility of each residence hall student to update and/or change his or her address (except for residence hall addresses) through Hokie SPA as soon as possible after the new address is available.

Housing and Residence Life returns the local address to the permanent address at the end of spring semester or when a residence hall student moves off campus during the academic year. Residence hall students who move off campus after their freshman year must change their address through Hokie SPA; otherwise, the permanent address will be considered the local address for all university mailings.


Package PickUPP questions may be directed to studentpackage@vt.edu.